Cancellation and Exchange Policy

1. Scope of This Policy

This policy applies to flight bookings, training bookings, flight equipment orders, and aerial advertising services arranged through Sky Safari Egypt.

Final details may vary according to service type and the written agreement or confirmation message sent to the customer.

2. Rescheduling Due to Weather or Operations

Customer and team safety is the priority. If weather or operational conditions are not suitable, Sky Safari Egypt may postpone the flight or activity to a suitable alternative date.

When postponement is due to weather, safety, or permits, an alternative date is offered subject to availability and this is not considered a customer cancellation.

3. Customer Cancellation or Rescheduling of Flights

Cancellation or rescheduling requests should be sent as early as possible through WhatsApp or phone.

Rescheduling is subject to availability, weather, and operational schedule. Same-day changes or changes after team and equipment preparation may not be possible.

Any prepaid amount or refund handling depends on cancellation timing, booking type, and costs already incurred.

4. Training and Courses

Training schedules may change according to weather, student level, instructor assessment, and safety requirements.

If the student cannot attend, they should notify us in advance to reschedule when possible. No-show without notice may affect rescheduling eligibility.

5. Flight Equipment and Exchange

Flight equipment orders are subject to supplier availability of product, size, color, or design and may require special confirmation before shipping or delivery.

Used, damaged, installed, or customized equipment cannot be exchanged unless there is a confirmed manufacturing defect or an error in the delivered product.

The product should be inspected upon receipt and any issue should be reported as soon as possible with clear photos of the product and packaging when available.

6. Special or Customer-Ordered Imported Items

Products specially ordered or imported for the customer according to selected size, color, or design may not be cancelable or exchangeable after supplier confirmation.

Shipping, customs, currency conversion, or supplier costs already incurred may be deducted from any financial settlement depending on the case.

7. Aerial Advertising and Banner Production

Changing or canceling an aerial advertising campaign depends on the preparation stage. Once banner production, resources, or permits have started, actual costs may be deducted.

If the campaign cannot be performed due to weather, permits, or operational conditions, an alternative date or suitable solution will be coordinated case by case.

8. Refunds

Any refund, when applicable, is assessed according to service type, cancellation timing, and actual costs incurred.

Refund processing may take a reasonable business period depending on payment method, bank, or service provider.

9. How to Request Cancellation or Exchange

Please contact us by phone, WhatsApp, or email with your name, phone number, service or product type, order number if available, and reason for the request.

We will review the request and respond with available options according to the case.